Returns & Exchanges

We want you to be fully satisfied with your purchase, which is why we offer a 30-day return policy for all unworn KEEN footwear. If your gear isn't the perfect fit for your next adventure, we make the return process simple and hassle-free.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Center and enter your order number and billing zip code to locate your purchase.

• 2.
  Print Your Label

  Select the items you wish to return and download your prepaid UPS shipping label provided by our system.

• 3.
  Pack Your Gear

  Place the unworn items in their original shoebox and secure them inside a shipping mailer or outer box.

• 4.
  Ship and Track

  Drop off your package at any authorized UPS location and keep your tracking number to monitor your refund status.